Expectations & Policies

— Expectations & Policies —

Glensheen is a property of the University of Minnesota Duluth, dedicated to preserving and sharing the legacy of the Congdon Family. It inspires, educates, and engages visitors through the exploration of its unique connections to art, design, history, and the environment while celebrating family traditions and community relationships. Your support helps ensure that the rich history of Glensheen continues to inspire future generations. We truly appreciate your support!

General Expectations

Always be respectful and follow instructions given by Glensheen staff.
Children must be supervised by an adult at all times.
Service dogs are welcome. Pets and emotional support animals are not permitted.
Bags must be smaller than 11x14x3 inches to be allowed on tours in the Mansion. Strollers and backpacks are not allowed in the mansion, but are welcome outdoors and in the Carriage House.
Bicycles, skateboards, skates, and other personal-wheeled devices are prohibited on the premises. Bicycle racks are available near the Ticket House to secure your bicycle while visiting Glensheen.
Shoes and shirts must be worn at all times.
Please make sure to dispose of waste and recycling in appropriate receptacles.
No soliciting
As part of the University of Minnesota, all visitors must comply with campus policies regarding discrimination, sexual harassment, weapons and smoke-free environments, as well as campus policy about the distribution of information through publications, signs or other means.
Glensheen reserves the right to refuse admission or remove any individual whose conduct we determine endangers others, damages property, or interferes with the ability of visitors, volunteers and staff to enjoy, learn, or work at the museum. We reserve the right to involve law enforcement, change membership status, or take other steps as needed.

Historic Surroundings

Please refrain from touching works of art and furnishings. Because the our mansion is historic, we ask that guests keep a safe distance from walls, display cases, and objects unless signage or staff indicate otherwise. Railings and clearly marked items are safe to touch. Your care helps us preserve Glensheen’s collection for future generations.

Food & Drink

Food, beverages (other than resealable water), and gum are not permitted inside the mansion. These items are welcome on the grounds during regular operating hours, and we encourage guests to enjoy a picnic lunch in our outdoor spaces. For special events—such as Beer Garden and Concerts on the Pier—outside food and drink may not be brought in, but a variety of options are available for purchase. Please see our full food and beverage guidelines for special events below.

Accessibility

Two wheelchairs are available free of charge on a first-come, first-serve basis. Guests are encouraged to ask staff at any point during their visit for these resources if needed. There is no working passenger elevator in the mansion so second, third floors, and attic are not accessible. We offer a limited mobility tour, providing a video presentation for those who are unable to make it to these floors.

Learn more

Photo & Video

Outdoor Grounds

Photography (professional or amateur) is allowed on the grounds.
For professional photo sessions during regular hours, please notify the Ticket House at (218) 726-8920 or [email protected]. Reservations are not required but appreciated. All participants must purchase grounds admission tickets.
Private sessions outside normal hours require at least 14 days’ notice. Contact the events department at [email protected] for pricing.
All professional photos on the grounds are for personal use only. Commercial use—including promoting a photographer’s work online or on social media—is not permitted. For commercial projects or film, follow the University’s filming guidelines and submit requests to Lynne Williams at UMD.

Indoor Photography

Limited non-flash, non-commercial photography (phones or point-and-shoot cameras without tripods) is allowed inside the mansion and carriage house with a purchased tour ticket.
Professional photography sessions are not allowed indoors.
Commercial use of any indoor images such as for professional websites, social media promotion, or sales is prohibited.

Videography

Amateur videography is allowed outdoors with grounds or tour admission and allowed indoors for self-guided tours only.
Professional videography of any kind is subject to prior approval and fees. Submit requests and follow commercial filming guidelines, sending information to Lynne Williams.

UMD Filming & Photography Guidelines

Drones (UAS)

Please note that we do not allow recreational or commercial drone use on or over the property for the safety of guests and to protect the property. Glensheen is a property of the University of Minnesota, which also has a UAS policy that can be found here. If you have questions about this policy or want to learn more, please contact Senior Manager of Operations Phillip McLoughlin.

UMD UAS Policy

Refund Policy

Refunds: Tickets, memberships, and other purchases are non-refundable. Glensheen will only issue refunds in the event of a closure or cancellation. Guests who have purchased a ticket or made a reservation will be contacted.

Purchases from the Museum Shop at Glensheen may be refunded within 30 days of purchase, accompanied with proof of purchase. To return an item, it must be new, unused, and in its original packaging. All items sold as part of a special sale or promotion are non-refundable. Refunds will be issued to the original form of payment or as store credit.

Exchanges: Ticket exchanges may be made up to 14 days before the date listed on your event ticket(s).

To make a ticket exchange, please call (218) 726-8910 or email [email protected].

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